Delivery Terms
💳 Payment Methods
Credit Card Payments
- Single payment with all credit cards through our website
- For online payments, the amount is charged from your credit card after the order is completed
- In case of order cancellation, refund is made to your credit card within 5 business days
🚚 Delivery Options
🏠 Courier Delivery
- Minimum order: 1,000 TL
- Delivery fee: 250 TL
- Service days: Monday - Saturday (excluding Sunday)
- Delivery areas: Arnavutköy, Avcılar, Bahçeşehir 1st Part, Bahçeşehir 2nd Part, Bakırköy, Başakşehir, Beşiktaş, Beylikdüzü, Büyükçekmece, Çatalca, Esenkent, Esenyurt, Fatih, Hadımköy, Ispartakule, Zeytinburnu
- Delivery hours: Same day or next day depending on order time
🛍️ Click & Collect Service
- Order from the website, pick up from our Bahçeşehir store
- Store open: 24/7 service
- Delivery fee: Free
⏰ Order Processing and Preparation
- We offer same-day delivery depending on order time for our courier deliveries
- You will be informed in case of delay
- After order confirmation, it is processed according to the delivery type you have selected
🔄 Order Cancellation and Return
In case of cancellation of your orders for possible reasons:
- Product price is refunded to your account by Mamaiste within 5 business days
- You must provide your credit card information correctly
- Contact our customer service for return transactions
⚠️ Important Warnings
📦 Package Delivery
- Open and check packages that you think have been damaged during shipment in front of the courier
- After the product is delivered, the courier company's duty is considered completed
📧 Damaged Product Notification
If the product is damaged, report the report you have prepared and the situation to info@mamaiste.com.tr. New delivery will be provided as soon as possible.
📞 Customer Service
You can contact our customer representatives for different arrangements and questions about delivery.
📧 info@mamaiste.com.tr
